Cocchi Tech Systems
Cocchi Tech Systems
7 sheffield ave
ronkonkonkoma, NY 11779
ph: 631.219.0226
Customer
FAQ's
- Question 1
What is Cocchi Tech Services? Cocchi Tech Systems is your best friend in a converging technological world. We enhance the full potential of our customer's digital lives through helpful, friendly, and reliable service. We have a passion to serve and a determination to get things done.
Cocchi Tech Systems wants to make sure everyone gets the maximum enjoyment from their relationship with home theaters, computers, and other electronics. We offer installation, optimization, repair and education to help our customers with their digital lives
- Question 2
What services does Cocchi Tech Services provide? - Cocchi Tech Systems provides quick and expert full-service solutions for technology needs, including home theater installations, computer support and repairs, and integrating "convergent" home technologies, such as home networking, gaming, and entertainment devices. A Cocchi Tech Systems stands ready to help you in your home, or online.
- Question 3
What if I need help late at night or on a weekend? - you can also get Cocchi Tech Systems help 24 hours a day, seven days a week, 365 days a year, simply by calling 1-631-219-0226 or by visiting www.damioncocchi.com or connecting to a remote technical assistance program. This offering provides customers with access to remote diagnostic and problem solution capabilities, along with "live person" phone support. Cocchi Tech Systems wants to help you when and where you need service.
- Question 4
How does Cocchi Tech Systems stand behind its work? Cocchi Tech Systems guarantees all its work. We guarantee our services work for 90 days from date of service.
** except for virus related: these are outside Cocchi Tech Systems control, and wholly under yours to prevent **
- Question 5
Is there anything I need to do before I have a Cocchi Tech Systems visit my home? - Just make sure an adult, a person 18 years of age or older, is present during the entire time period that Cocchi Tech Systems is in your home. The Cocchi Tech Systems technician will also need your consent to enter your residence, a safe working environment, and full access to what technology products they will be working on. Our people are highly trained professionals and technology experts, and our white glove service ensures that we treat your home with the utmost respect.
- Question 6
What methods of payment may I use? - Cocchi Tech Systems accepts paypal, cash, and checks only at this time.
IT Tip
Don't play on the internet at work. They know.
Selecting an IT Tech
The best recommendations come from friends, family and co-workers.
Prepare your computer for service
Copy all your important information (photos, documents) to back-up media, and ensure sensitive information (i.e. financial statments) are deleted from it.
You can try fixing it yourself first
Check the Obvious first. Are you sure its plugged in?
Google search is your friend.Know when to get help
Always keep in mind: Some computer problems can't be solved by anyone, andmany others require a specialist expert. If you suddenly realize that you burned up the better part of the day on a problem, it's time to reevaluate the situation.
A little fun and humor with Windows
You have to be old enough to remember Abbott and Costello to fully appreciate this. For those of who sometimes get flustered by our computers……
If Bud Abbott and Lou Costello were alive today, their infamous sketch, "Who's on First?" might have turned out something like this:
COSTELLO CALLS TO BUY A COMPUTER FROM ABBOTT.
ABBOTT: Super Duper computer store. Can I help you?
COSTELLO: Thanks. I'm setting up an office in my den and I'm thinking about buying a computer.
ABBOTT: Mac?
COSTELLO: No, the name's Lou.
ABBOTT: Your computer?
COSTELLO: I don't own a computer. I want to buy one.
ABBOT T: Mac?
COSTELLO: I told you, my name's Lou.
ABBOTT: What about Windows?
COSTELLO: Why? Will it get stuffy in here?
ABBOTT: Do you want a computer with Windows?
COSTELLO: I don't know. What will I see when I look at the windows?
ABBOTT: Wallpaper.
COSTELLO: Never mind the windows. I need a computer and software.
ABBOTT: Software for Windows?
COSTELLO: No. On the computer! I need something I can use to write proposals, track expenses and run my business. What do you have?
ABBOTT: Office.
COSTELLO: Yeah, for my office. Can you recommend anything?
ABBOTT: I just did.
COSTELLO: You just did what?
ABBOTT: Recommend something.
COSTELLO: You recommended something?
ABBOTT: Yes.
COSTELLO: For my office?
ABBOTT: Yes.
COSTELLO: OK, what did you recommend for my office?
ABBOTT: Office.
COSTELLO: Yes, for my office!
ABBOTT: I recommend Office with Windows.
COSTELLO: I already have an office with windows! OK, let's just say I'm sitting at my computer and I want to type a proposal. What do I need?
ABBOTT: Word.
COSTELLO: What word?
ABBOTT: Word in Office.
COSTELLO: The only word in office is office.
ABBOTT: The Word in Office for Windows.
COSTELLO: Which word in office for windows?
ABBOTT: The Word you get when you click the blue "W".
COSTELLO: I'm going to click your blue "W" if you don't start with some straight answers. What about financial bookkeeping? You have anything I can track my money with?
ABBOTT: Money.
COSTELLO: That's right. What do you have?
ABBOTT: Money.
COSTELLO: I need money to track my money?
ABBOTT: It comes bundled with your computer.
COSTELLO: What's bundled with my computer?
ABBOTT: Money.
COSTELLO: Money comes with my computer?
ABBOTT: Yes. No extra charge.
COSTELLO: I get a bundle of money with my computer? How much?
ABBOTT: One copy.
COSTELLO: Isn't it illegal to copy money?
ABBOTT: Microsoft gave us a license to copy Money.
COSTELLO: They can give you a license to copy money?
ABBOTT: Why not? THEY OWN IT!
A few days later.
ABBOTT: Super Duper computer store Can I help you?
COSTELLO: How do I turn my computer off?
ABBOTT: Click on "START"......
Copyright 2008 Cocchi Tech Systems, Inc. All rights reserved.
Cocchi Tech Systems
7 sheffield ave
ronkonkonkoma, NY 11779
ph: 631.219.0226
Customer
